Duty of Candour NIL report

All health and social care services in Scotland have a duty of candour. This is a legal requirement which means that when things go wrong and mistakes happen, the people affected understand what has happened, receive an apology, and that organisations learn how to improve for the future.

An important part of this duty is that we provide an annual report about the duty of candour in our services. This short report describes how our service has operated the duty of candour during the time between 1 April 2018 and 31 March 2019. We hope you find this report useful.

1. How many incidents happened to which the duty of candour applies?

In the last year, there have been no incidents to which the duty of candour applied.

2. Information about our policies and procedures

Where something has happened that triggers the duty of candour, our staff report this to the service manager who has responsibility for ensuring that the duty of candour procedure is followed. The manager records the incident and reports as necessary to the Care Inspectorate. When an incident has happened, the manager and staff set up a learning review. This allows everyone involved to review what happened and identify changes for the future.

All new staff learn about the duty of candour at their induction and undertake the E-learning training module. We know that serious mistakes can be distressing for staff as well as people who use our service and their families. We have occupational welfare support in place for our staff if they have been affected by a duty of candour incident.

Where families or children are affected by the duty of candour, we have arrangements in place to provide welfare support as necessary.

If you would like more information about our service, please contact us: Meg Wright, Interim Manager

National Lottery Community Fund Awarded to WWA

Wigtownshire Women’s Aid is delighted to announce that we have been awarded £84,288 from the National Lottery Community Fund Scotland for our Out of Hours Refuge Project. This award will allow our organisation to continue to support women, children and young people who have experienced domestic abuse across Wigtownshire for a further 2 years.

Bank Holiday Closures 2019

Wigtownshire Women’s Aid offices will be closed on the following 2019 bank holiday dates but there will still be 24hr on call support by phoning 01776 703104

Tuesday 1st January
Wednesday 2nd January
Friday 19th April
Monday 22nd April
Monday 6th May
Monday 27th May
Monday 26th August
Monday 2nd December
Wednesday 25th December
Thursday 26th December

Normal service will resume outwith these times.